Refund policy

Returns and Exchange Policy

Online Purchases:

We offer refunds or exchanges for online purchases returned within 14 days, as long as they meet the return conditions.

Return & Refund Conditions:

To be eligible for a return or refund, your item must:

✔ Be unworn and unused, in the same condition as received

✔ Be returned in the original packaging, along with the completed return form

Online Exchanges:

If you're not satisfied with your purchase, we can offer an exchange for online orders, subject to stock availability and approval.

In-Store Purchases:

Refunds are not available for in-store purchases. However, exchanges are possible for full-priced items, subject to stock availability.

Sale Items: All sale items are considered final sale and are not eligible for return or exchange.

In-store Exchanges:

We can offer exchanges for full-priced items in-store for another product or issue the value as a gift card. Exchanges are subject to stock availability and approval.

Non-Refundable Items:

X Earrings (for hygiene reasons)

X Gift cards & vouchers (non-returnable)

X Sale items (cannot be refunded)

X Sunglasses (cannot be refunded)

X Jewellery that has been altered, engraved, or otherwise modified after purchase by an external company (not eligible for repair, return, exchange or credit note)

Postage & delivery costs are not included in credit notes or gift cards.

If you have any questions about whether your item is eligible for return, please contact us at info@orjewellery.ie.

Maie Sunglasses:

Please note that all Maie Sunglasses are final sale. They are not eligible for refunds, exchanges, or store credit both online and in-store.

Returning Your Item

• We recommend sending returns via registered mail, as we cannot take responsibility for lost or damaged deliveries.
• You must fill out the return form and include it with your return. Without this form, we will not be able to process your exchange or issue store credit. 
• The cost of return postage is the customer’s responsibility.
• Once we receive your return, we will process your exchange or issue store credit promptly.

Important Notice: Please note that any jewellery purchased in-store or online that has undergone external work, such as engraving, resizing, or modification by a third party, is no longer eligible for repair, refund, exchange, or store credit. Ór Jewellery cannot accept responsibility for damage or faults that occur as a result of such alterations.

Return Form:

Download return form here

Return Address:
Ór Jewellery
42 William St, H91 XR71
Galway, Ireland

Thank you for your understanding!