Online Purchases:

We offer refunds or exchanges for online purchases returned within 14 days, as long as they meet the return conditions.

Return & Refund Conditions:

To be eligible for a return or refund, your item must:

✔ Be unworn and unused, in the same condition as received

✔ Be returned in the original packaging, along with the completed return form

Online Exchanges:

If you're not satisfied with your purchase, we can offer an exchange for online orders, subject to stock availability and approval.

In-Store Purchases:

Refunds are not available for in-store purchases. However, exchanges are possible for full-priced items, subject to stock availability.

Sale Items: All sale items are considered final sale and are not eligible for return or exchange.

In-store Exchanges

We can offer exchanges for full-priced items in-store for another product or issue the value as a gift card. Exchanges are subject to stock availability and approval.

Non-Refundable Items

X Earrings (for hygiene reasons)

X Gift cards & vouchers (non-returnable)

X Sale items (cannot be refunded)

*Postage & delivery costs are not included in credit notes or gift cards.

If you have any questions about whether your item is eligible for return, please contact us at info@orjewellery.ie.

1. Contact Us First

Call into us in the shop: 42 William St, Galway or Email info@orjewellery.ie before sending your item to address the issue.

Please include:

• Your order number
• Your full name
• The address used for the order

2. Pack Your Item Securely

• Carefully wrap the item to prevent damage during transit. If possible, use the original packaging and include any accompanying materials.

3. Return Form

• Please include the completed return form with all sections filled out.

4. Shipping Your Return

• We recommend using insured and trackable shipping to ensure safe delivery, as we cannot be responsible for lost items.

Return Address:
Ór Jewellery
42 William St, H91 XR71
Galway, Ireland

Returning Your Item:

We recommend sending returns via registered mail, as we cannot take responsibility for lost or damaged deliveries.

You must fill out the return form and include it with your return. Without this form, we will not be able to process your exchange or issue store credit. 

The cost of return postage is the customer’s responsibility.

Once we receive your return, we will process your exchange or issue store credit promptly.

Thank you for your understanding!

Return Form:

Download return form here

We want your jewellery to look as stunning as the day you got it but with regular wear, care is required to keep it in good condition.

Wearing Your Jewellery

• Remove Jewellery During Tasks – When performing manual tasks, remove your jewellery to prevent physical damage or exposure to chemicals or cleaning fluids.
• Put Jewellery on After Applying Makeup – Cosmetics, hairspray, perfumes and lotions contain chemicals that can damage jewellery.
• Remove Jewellery Before Entering Swimming Pools and Spas – Chlorinated water can react with the metals found in jewellery causing colour changes and tarnish.
• Contact Sports and Jewellery Don’t Mix – Apart from potential damage to your jewellery, it is dangerous if items get caught or entangled.

Cleaning Your Jewellery

• Remove Your Jewellery Before Bathing – Soap can cause a film to form, making your jewellery appear dull and dirty.
• Use Jewellery Polishing Cloths for Best Results – Polish silver or gold with a jewellery polishing cloth for best results. Use of tissue or paper towels can cause scratches because of fibres in these products.
• Clean Your Jewellery with Care – Bleach can literally destroy jewellery so avoid it at all costs.
• Use Warm Water to Clean Jewellery – Using warm mild soapy water is the best option when cleaning your own jewellery, if you do not have a jewellery polishing cloth. A soft toothbrush is ideal for reaching into hard to access areas in rings.

Tarnish

• Tarnish is a product of oxidation, caused by interacting of silver jewellery or objects with certain elements such as oxygen or sulphur as well as with certain acids. Tarnishing on silver jewellery, when worn on a regular basis usually does not occur.
• Storage for a prolonged time causes silver jewellery to tarnish. Taking a medication that changes the acidity of your skin may also cause silver jewellery to tarnish. Cosmetics, perfume, deodorant etc can also cause tarnishing to your silver jewellery.
• To keep your silver tarnish-free, frequently clean your silver in a mild dishwashing liquid diluted in water, rinse well and then thoroughly dry your silver jewellery. Always store silver in a dry container or a plastic bag with anti-tarnish paper.