Yes, we ship to Ireland, Europe, Canada and USA. Shipping costs will apply and will be added at checkout. 

It depends on where you are in the world. Orders for delivery within Ireland will take no more than 7 business days to arrive. Overseas deliveries can take anywhere from 6-10 days. Delivery details will be provided in your confirmation email.

We use all major carriers and local courier partners.

Once we have shipped your order, we will email you a tracking number so you can keep track of your delivery if you pay for shipped tracking.

Otherwise, it is standard shipping with no tracking number.

Online Purchases:

We offer refunds or exchanges for online purchases returned within 14 days, as long as they meet the return conditions.

Return & Refund Conditions:

To be eligible for a return or refund, your item must:

✔ Be unworn and unused, in the same condition as received

✔ Be returned in the original packaging, along with the completed return form

Online Exchanges:

If you're not satisfied with your purchase, we can offer an exchange for online orders, subject to stock availability and approval.

In-Store Purchases:

Refunds are not available for in-store purchases. However, exchanges are possible for full-priced items, subject to stock availability.

Sale Items: All sale items are considered final sale and are not eligible for return or exchange.

In-store Exchanges

We can offer exchanges for full-priced items in-store for another product or issue the value as a gift card. Exchanges are subject to stock availability and approval.

Non-Refundable Items

X Earrings (for hygiene reasons)

X Gift cards & vouchers (non-returnable)

X Sale items (cannot be refunded)

*Postage & delivery costs are not included in credit notes or gift cards.

If you have any questions about whether your item is eligible for return, please contact us at info@orjewellery.ie.

Returning Your Item

We recommend sending returns via registered mail, as we cannot take responsibility for lost or damaged deliveries.

You must fill out the return form and include it with your return. Without this form, we will not be able to process your exchange or issue store credit. 

The cost of return postage is the customer’s responsibility.

Once we receive your return, we will process your exchange or issue store credit promptly.

How to Return or Repair an Item

1. Contact Us First

Call into us in the shop: 42 William St, Galway or Email info@orjewellery.ie before sending your item to address the issue.

Please include:

• Your order number
• Your full name
• The address used for the order

2. Pack Your Item Securely

• Carefully wrap the item to prevent damage during transit. If possible, use the original packaging and include any accompanying materials.

3. Return Form

• Please include the completed return form with all sections filled out.

4. Shipping Your Return

• We recommend using insured and trackable shipping to ensure safe delivery, as we cannot be responsible for lost items.

Return Form:

Download return form here

Return Address:
Ór Jewellery
42 William St, H91 XR71
Galway, Ireland

Thank you for your understanding!

X Earrings (for hygiene reasons)

X Gift cards & vouchers (non-returnable)

X Sale items (cannot be refunded)

We understand how important your jewellery is to you, and we're here to help if something goes wrong. Here’s what you need to know:

Solid Gold Jewellery
Our solid gold jewellery comes with a 1-year warranty covering manufacturing defects. If your piece is deemed faulty, we’ll do our best to provide a replacement.

Gold-Plated and Silver Jewellery
Gold-plated and silver pieces are covered by a 6-month warranty under the same conditions.

In-Store Assessment
You can bring your jewellery to our shop at 42 William Street, Galway, H91 XR71, where a team member will assess it in person.

Alternatively, you can fill out this form explaining how it broke and post the piece to us. We’ll review it and get back to you as soon as possible.

Repair Turnaround Time
Repairs typically take up to 6 weeks to complete.

We’re committed to ensuring your jewellery lasts for years to come!

You can contact us through our contact page! We will be happy to assist you.