We want your jewellery to look as stunning as the day you got it but with regular wear, care is required to keep it in good condition.

Wearing Your Jewellery

• Remove Jewellery During Tasks – When performing manual tasks, remove your jewellery to prevent physical damage or exposure to chemicals or cleaning fluids.
• Put Jewellery on After Applying Makeup – Cosmetics, hairspray, perfumes and lotions contain chemicals that can damage jewellery.
• Remove Jewellery Before Entering Swimming Pools and Spas – Chlorinated water can react with the metals found in jewellery causing colour changes and tarnish.
• Contact Sports and Jewellery Don’t Mix – Apart from potential damage to your jewellery, it is dangerous if items get caught or entangled.

Cleaning Your Jewellery

• Remove Your Jewellery Before Bathing – Soap can cause a film to form, making your jewellery appear dull and dirty.
• Use Jewellery Polishing Cloths for Best Results – Polish silver or gold with a jewellery polishing cloth for best results. Use of tissue or paper towels can cause scratches because of fibres in these products.
• Clean Your Jewellery with Care – Bleach can literally destroy jewellery so avoid it at all costs.
• Use Warm Water to Clean Jewellery – Using warm mild soapy water is the best option when cleaning your own jewellery, if you do not have a jewellery polishing cloth. A soft toothbrush is ideal for reaching into hard to access areas in rings.

Tarnish

• Tarnish is a product of oxidation, caused by interacting of silver jewellery or objects with certain elements such as oxygen or sulphur as well as with certain acids. Tarnishing on silver jewellery, when worn on a regular basis usually does not occur.
• Storage for a prolonged time causes silver jewellery to tarnish. Taking a medication that changes the acidity of your skin may also cause silver jewellery to tarnish. Cosmetics, perfume, deodorant etc can also cause tarnishing to your silver jewellery.
• To keep your silver tarnish-free, frequently clean your silver in a mild dishwashing liquid diluted in water, rinse well and then thoroughly dry your silver jewellery. Always store silver in a dry container or a plastic bag with anti-tarnish paper.

We send orders via DPD & An Post to ensure the quickest and safest way to get your order to you. We will email you once your order has been shipped and provide you with tracking information.

Ireland and Northern Ireland - Standard Free Delivery  
Free standard, delivery within 3 working days once dispatched

Ireland and Northern Ireland - Tracked DPD Delivery 
€8.50 delivery within 1-2 working days once dispatched

UK and Europe 
€10 standard post, delivery within 3 working days once dispatched

USA and Canada
€13 standard post, between 5-7 working days once dispatched

COLLECT IN STORE FOR FREE is also an option at the check out 

*Please note that some countries many have additional import duties which you are liable for. 

*Pre- ordered items may take an extra 3-5 working days to be dispatched 

Do you ship overseas?
Yes, we ship to Ireland, Europe, Canada, UK and USA. Shipping costs will apply and will be added at checkout.

How long will it take to get my order?
It depends on where you are in the world. Orders for delivery within Ireland will take no more than 4 business days to arrive. Overseas deliveries can take anywhere from 5 to 7 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?
We use all major carriers and local courier partners.

What should I do if my jewellery breaks?

We understand how important your jewellery is to you, and we're here to help if something goes wrong. Here’s what you need to know:

Solid Gold Jewellery
Our solid gold jewellery comes with a 1-year warranty covering manufacturing defects. If your piece is deemed faulty, we’ll do our best to provide a replacement.

Gold-Plated and Silver Jewellery
Gold-plated and silver pieces are covered by a 6-month warranty under the same conditions.

Out of Warranty?
If your jewellery is outside the warranty period, don’t worry—repairs may still be possible for a small fee. Simply fill out our returns form to start the process. Please note that customers are responsible for return postage costs.

In-Store Assessment
You can also bring your jewellery to our shop at 42 William Street, Galway, H91 XR71, where a team member will assess it in person.

Repair Turnaround Time
Repairs typically take up to 6 weeks to complete.

We’re committed to ensuring your jewellery lasts for years to come!

Can I return my product?

Returns and Exchange Policy

We always strive to ensure our customers love our products. If you need to return a full-priced item, we’re happy to offer an exchange for another product or provide the value on a gift card within 14 days of purchase. Please note that we do not offer refunds on any items.

• Earrings: For hygiene reasons, returns or exchanges on earrings are not accepted.
• Sale Items: All sale items are final sale and are not eligible for return, exchange, or gift card credit.

In the unlikely event you are not satisfied with your full-priced item, the cost of returning the item will need to be covered by the customer. Once the return is processed, we will assist you with an exchange or gift card as outlined above.

Thank you for your understanding.

Can I track my order?
Once we have shipped your order, we will email you a tracking number so you can keep track of your delivery