Exchange Policy

Returns and Exchange Policy

Online Purchases:

We offer refunds or exchanges for online purchases returned within 14 days, as long as they meet the return conditions.

Return & Refund Conditions:

To be eligible for a return or refund, your item must:

✔ Be unworn and unused, in the same condition as received

✔ Be returned in the original packaging, along with the completed return form

Online Exchanges:

If you're not satisfied with your purchase, we can offer an exchange for online orders, subject to stock availability and approval.

In-Store Purchases:

Refunds are not available for in-store purchases. However, exchanges are possible for full-priced items, subject to stock availability.

Sale Items: All sale items are considered final sale and are not eligible for return or exchange.

In-store Exchanges:

We can offer exchanges for full-priced items in-store for another product or issue the value as a gift card. Exchanges are subject to stock availability and approval.

Non-Refundable Items:

X Earrings (for hygiene reasons)

X Gift cards & vouchers (non-returnable)

X Sale items (cannot be refunded)

Postage & delivery costs are not included in credit notes or gift cards.

If you have any questions about whether your item is eligible for return, please contact us at info@orjewellery.ie.

Returning Your Item

We recommend sending returns via registered mail, as we cannot take responsibility for lost or damaged deliveries.
You must fill out the return form and include it with your return. Without this form, we will not be able to process your exchange or issue store credit.
The cost of return postage is the customer’s responsibility.
Once we receive your return, we will process your exchange or issue store credit promptly.

Return Form:

Download return form here

Return Address:
Ór Jewellery
42 William St, H91 XR71
Galway, Ireland

Thank you for your understanding!